Frequently Asked Questions

Got questions? We've compiled the most common queries about our timber products, deliveries, returns and ordering process at Timberholm.

❓ Do you offer free delivery?

Yes — all timber orders over £50 qualify for free UK delivery.

❓ How long will my order take to arrive?

Standard delivery takes 2–5 working days, depending on your location and the items ordered. You'll receive tracking details once your order is dispatched.

❓ Can I cancel or amend my order?

If your order hasn’t been dispatched, we can usually amend or cancel it. Contact us as soon as possible with your order number.

❓ What if my item is damaged?

Please inspect your delivery upon arrival. If you notice damage, take clear photos and contact us within 48 hours for a swift resolution.

❓ Do you supply to trade customers?

Yes — we work with trade professionals across the UK. Get in touch for bulk orders or ongoing supply partnerships.

Still need help? Visit our Contact page or email us at support@timberholm.co.uk