Shipping policy
Delivery Information
At TimberHolm, all orders are supplied and shipped from within the United Kingdom. We work with a network of trusted UK-based fulfilment partners and couriers to ensure your order is delivered safely and efficiently.
TimberHolm is the retailer of record for all purchases. We are responsible for processing your order, taking payment, providing customer support, and handling any delivery-related queries.
Delivery Times
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Most orders are delivered within 7 working days from order confirmation
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Delivery times may vary depending on product type, supplier, and delivery location
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Bespoke or made-to-order items may have longer lead times, which will be clearly stated on the product page
Delivery times are estimates and may vary during peak periods or due to factors outside our control.
Delivery Method
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All deliveries are made via professional courier services
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Tracking information is provided once your order has been dispatched
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Some larger or heavier items may be delivered kerbside only
If you have specific delivery requirements, please contact us before placing your order so we can confirm suitability.
Delivery Charges
Delivery costs (if applicable) are clearly shown at checkout before payment is taken. Some products or locations may incur additional delivery charges.